If you have forgotten your password, enter your user ID (your mobile phone number – provided that are entitled to the benefit) without spaces or dashes and click on ‘Send’. A new password will be sent to the e-mail address in our system or by text message if we do not have your e-mail address. If you haven’t received a message within a minute, check your junk e-mail folder.
Then log in with your user name and new password. When you are logged in, you can change your password.